1 These Terms
1.2 We advise you to print a copy of your Order and these Terms of Sale for your information and safekeeping.
1.3 By placing an order for any Product(s) on this Site ("Order"), you agree to be bound by these Terms of Sale, and by continuing to access the Site, you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of the Site following such change(s) shall signify your agreement to be bound by our modified Terms of Sale.
1.4 By placing an Order, you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.
2 About Wecord London
2.1 We are Wecord London™, a Trade Mark registered in England Intellectual Property Office and Owned by BNB INVEST LTD, a registered company in England and Wales at Companies House under the registration number 12294377. And Owned by B N B A E TRADING LLC, a registered company in United Arab Emirates under the registration number 1140506.
2.2 You can contact us by email at email@example.com or by WhatsApp on +44 7721 877 794.
2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words "writing" or "written" in these terms, this includes emails.
3 The Contract
3.1 Orders are submitted via the Site as set out in this clause.
3.2 Once you are ready to make a purchase, click on "ADD TO CART" to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking "PROCEED TO CHECKOUT" to log into our secure servers to complete your Order.
3.3 If this is your first purchase on our Site, you will have the option to register and create an account with us using your email address, and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however, you can use a different delivery address if you so wish. If you have already registered with us, you may enter your sign-in details to access your account.
3.4 Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable, these will then be added to the amount you will be charged), confirm you wish to make an Order, and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details.
3.5 We will then send you a confirmation email (including your order reference number) to acknowledge that we have received your Order ("Confirmation"). This is sent to the email address you register with us. After sending you the Confirmation, we will process the payment details you have given to us to take payment for your Order.
3.6 If we are unable to fulfill your Order, you will receive an email from us informing you that the Order has not been accepted, and we will refund the payment for your Order to you.
3.7 Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
4 Making a Change to the Contract
4.1 If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible.
4.2 Unfortunately, if we have already shipped your order, we are unable to change your Order, although you will still have the rights to return or exchange described (Check Returns & Exchanges).
5 Engraving and Gift Messages
5.1 We are unable to process any engraving request or gift card messages containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving or gift message and we will do this before we send you the second confirmatory email in respect of your Order.
5.2 You do not have any right to (a) cancel your Contract for supply of any Product/s, (b) refund and Product/s and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
6.1 When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.
6.2 When you are ordering, all prices are not inclusive of any import duty and taxes which you should pay to the relevant authorities.
6.3 The total amount payable to Wecord by you will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.
6.4 Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price.
7 Promotion and Offer Codes
7.1 To redeem a promotion or offer code ("Code"), insert the Code in the "Voucher / Offer Code" box on the Shopping Bag page of the Site and click "Update". If valid, the Code will be applied.
7.2 In addition to any Code specific terms and conditions, the following conditions apply to all Codes:
7.2.1 Only one code can be used per Order
7.2.2 Codes can only be applied to full price items (Codes cannot be applied to sale items)
7.2.3 Codes are non-transferrable and no cash alternative is available
7.2.4 Orders must be made prior to 23:59 GMT on the closing or expiry date of the Code (if one is specified)
7.2.5 All offers and promotions are dependent on stock availability
7.2.6 Offer codes and promotions may be amended or removed at any time
7.2.7 These Terms of Sale apply to purchases made using a Code
8.1 All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, American Express, Maestro, Union Pay, Discover. And we support also Express Checkout using Shop Pay, Google Pay and Apple Pay. If we are unable to accept or fulfill your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.
8.2 For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
8.3 To ensure safe and secure shopping, we are using standard internet encryption technology to provide you with the maximum practicable level of security.
8.4 We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorisation by your bank or payment provider.
"Your Order, Your Time": Unveiling a World-Class Shipping Journey Tailored by Wecord
9.1 Fast and Reliable Delivery:
At Wecord, we understand the importance of timely delivery and strive to make your shopping experience as convenient as possible. Our efficient delivery service ensures that your chosen products reach your doorstep in a timely manner, while our commitment to quality and reliability sets us apart.
9.2 Timely Arrival, Every Time:
We prioritize getting your selected Product(s) to you as swiftly as possible. When you place an order with us, our dedicated team works diligently to dispatch your items to the delivery address specified during checkout. While we provide an estimated delivery time on our checkout page, please note that due to varying factors, we cannot guarantee an exact delivery date. However, our aim is to exceed your expectations with timely arrivals.
9.3 Working with the Best:
For us, excellence in delivery means partnering with the best in the industry. We collaborate with top-tier shipping companies known for their adherence to global standards. This ensures that your order is handled with care and delivered with precision, so you can enjoy your purchase without any worries.
9.4 Flexibility and Convenience:
We offer two shipping options – Free Shipping and Express Shipping – allowing you to choose the option that best suits your needs. Our Free Shipping option ensures that your order reaches you within the specified delivery period, while our Express Shipping option guarantees even faster delivery, ideal for when time is of the essence. More details about our delivery rates and destinations can be found at the delivery page
9.5 Your Satisfaction, Our Priority:
We value your satisfaction above all else. If for any reason we do not manage to deliver the Product(s) to you within 30 days of the Contract date, you have the option to cancel the Contract, and we will promptly refund any payment you've made.
9.6 Import Duties and Taxes:
Please be aware that in some cases, you may be required to pay import duties or taxes upon receiving your order in your country. These potential charges are at your sole responsibility, and we do not take any responsibility for any import duties or taxes that may occur in your homeland country. We recommend checking with your local customs office for more information on potential charges.
9.7 Easy Ownership Transition:
Upon delivery, ownership of the Product(s) transfers to you, ensuring that you can start enjoying your purchase right away.
9.8 We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our checkout page but we cannot give an exact or guaranteed delivery date.
10 Damaged or Defective Product(s)
10.1 Except for any specific warranties we offer in relation to any particular Product(s) (including our Two Year Warranty), or consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).
10.2 You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage, contact our Customer Service as soon as possible with your Order reference number at hand.
10.3 If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn, used, and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).
11 Exchanges and Returns
11.1 Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 15 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 15 days and request a refund or an exchange.
11.2 To cancel a Contract, you must clearly inform us, preferably:
11.2.1 by email (to firstname.lastname@example.org), or
11.2.2 by WhatsApp (on +44 7721 877 794) giving us your name, address, and Order reference number.
11.3 You do not have any right to (a) cancel your Contract for the supply of, and/or (b) refund and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective, or faulty when delivered to you or have been incorrectly delivered).
11.4 You must return the Product(s) to us at your own cost within 14 days after the day of notifying us of the cancellation, in the same condition in which you received them (without limiting your rights to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have the right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.
11.5 To return (or exchange) the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address [enclosing the exchange / returns form and the delivery note] inside the parcel) and then return it to us, by hand, courier, or by recorded delivery mail or another form of certified mail to the address that we will provide to you by the selected communication channel.
11.6 If you cancel a Contract between us within the 15-day period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you), including the cost of standard delivery. If you have selected a delivery method that is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.
11.7 We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
11.8 Details of your consumer rights to cancel described above, and an explanation of how to exercise them, are provided in the delivery note that accompanies the Product(s) Page(s).
11.9 For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.
12 Our Two Year Warranty
12.1 Without limiting your statutory rights, all Product(s) are covered by a two-year warranty from the date of purchase (under normal conditions of wear and tear). During that two years, we will repair any issue with a Product free of charge on receipt of valid proof of purchase.
You can discover more about our Warranty at the Warranty Page
13 Exchanges and Returns Without Proof of Purchase
13.1 Without limiting your statutory rights, on presentation of Product(s) without Proof of Purchase, we are happy to offer you a repair for a fee outlined on our Repair Fees table as this changes from time to time.
14 Exchanges and Returns Two Years or More After Purchase Date
14.1 Without limiting your statutory rights, for Product(s) purchased more than two years ago, we are happy to offer you a repair for the fee outlined on our Repair Fees table as this changes from time to time.
15.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
15.2 Nothing in these Terms of Sale will limit our liability for:
15.2.1 fraud; or
15.2.2 death or personal injury caused as a result of our negligence; or
15.2.3 or breach of your legal rights in relation to the Product(s) including the right to receive Product(s) which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
15.3 We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16.1 All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.
18 Intellectual Property
18.1 The entire content of the Site, including all jewelry design, copyright, trademarks, and other intellectual property rights it contains, including the name 'Wecord', is the sole property of Wecord and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Site nor may you use any such content in connection with any business or commercial enterprise.
19.1 No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
19.2 If any clause of these Terms of Sale is found to be invalid, illegal, or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.
19.3 A person who is not a party to a Contract is not entitled to enforce any of its terms (including these Terms of Sale) under the Contracts (Rights of Third Parties) Act 1999.
19.4 We will try and solve any disagreements quickly, fairly, and efficiently. However, if you are not happy with the way that we deal with any disagreement and you want to begin court proceedings, you must do this within the United Kingdom.