Exchanges and Returns Terms:
1 Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 15 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 15 days and request a refund or an exchange.
2 To cancel a Contract, you must clearly inform us, preferably:
2.1 by email (to firstname.lastname@example.org), or
2.2 by WhatsApp (on +44 7721 877 794) giving us your name, address, and Order reference number.
3 You do not have any right to (a) cancel your Contract for the supply of, and/or (b) refund and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective, or faulty when delivered to you or have been incorrectly delivered).
4 You must return the Product(s) to us at your own cost within 14 days after the day of notifying us of the cancellation, in the same condition in which you received them (without limiting your rights to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have the right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.
5 To return (or exchange) the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address [enclosing the exchange / returns form and the delivery note] inside the parcel) and then return it to us, by hand, courier, or by recorded delivery mail or another form of certified mail to the address that we will provide to you by the selected communication channel.
6 If you cancel a Contract between us within the 15-day period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you), including the cost of standard delivery. If you have selected a delivery method that is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.
7 We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
8 Details of your consumer rights to cancel described above, and an explanation of how to exercise them, are provided in the delivery note that accompanies the Product(s) Page(s).
9 For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.